Refund, Return & Exchange Policy

Sale Products

All products purchased during a sale, promotional offer, clearance event, or discounted campaign are considered Final Sale.

• Sale products are not eligible for return, exchange, or refund.

• As a small business, we are unable to offer refunds on discounted items under any circumstances.

Customized Products

Customized, made-to-order, personalized, or altered products are created specifically according to the measurements and specifications provided by the customer.

Before placing an order, customers are advised to carefully review our size guide and measurement instructions.

Return, Exchange & Refund Restrictions

• Customized products are not eligible for return or exchange.

• Refunds will only be considered if the product received is damaged, defective, or materially different from the confirmed order.

• Incorrect measurements provided by the customer do not qualify for return, exchange, or refund.

Damaged Customized Products

If a customized product is received in a damaged condition:

• The customer must notify us within 24 hours of delivery.

• A complete unboxing/opening video must be provided as evidence.

• The video must clearly show the package condition and the reported damage.

Upon verification and approval of the claim, the refund amount will be credited to the original payment method.

Return & Exchange Policy

Damaged or Defective Products

If a product is received damaged, defective, or incorrect, customers must provide:

• A complete unboxing/opening video recorded from start to finish.

• Clear evidence of the damage, defect, or discrepancy.

Once approved, we will arrange a replacement, exchange, or return process within 7–10 business days.

Return Eligibility

To qualify for a return or exchange:

• The item must be unused, unworn, unwashed, and in its original condition.

• All original tags, packaging, and accessories must remain intact.

• The product must not contain perfume, deodorant, smoke, or any other odors.

• Proof of purchase or order confirmation must be provided.

Return Request Process

To initiate a return or exchange, please contact us:

Email: halimabanu2050@gmail.com

If your request is approved, we will provide instructions for completing the return process.

Return Shipping Costs

• Customers are responsible for all return shipping charges.

• Original shipping charges are non-refundable.

Quality Inspection

All returned products are subject to quality inspection upon receipt.

Approval of any refund, replacement, or exchange is contingent upon successful completion of our quality assessment.

International Orders

We currently do not offer exchanges, returns, or replacements for international orders unless the product received is damaged or defective and the claim is approved after verification.

Non-Returnable & Non-Refundable Circumstances

Returns, exchanges, and refunds will not be accepted in the following situations:

• Change of mind after purchase.

• Dislike of the product, color, fabric, fit, or appearance after delivery.

• Incorrect measurements provided by the customer.

• Products showing signs of use, washing, alteration, or damage after delivery.

• Failure to provide the required opening/unboxing video or supporting evidence.

Refund Policy

Refunds are issued only when a claim has been approved in accordance with this policy.

Refund Processing

• Approved refunds will be processed to the original payment method used during purchase.

• Customers may be required to provide a complete unboxing/opening video as supporting evidence.

• Refund processing times may vary depending on the customer’s bank, payment provider, or financial institution.